Privacy Policy

Property Broker Pro is a trading name of DMM Technologies Limited, registered in England no. 12150045.

You can contact us by phone on 0203 950 1810 or by email at info@propertybrokerpro.co.uk.

The purpose of this policy is to explain how we control, process, handle and protect your personal information through the business and while you browse or use this website. If you do not agree to the following policy you may wish to cease viewing or using this website and refrain from submitting your personal data to us.

We are registered with the Information Commissioner's Office (ICO) under the Data Protection Register. Our ICO registration number is: ZA542557.

1. Definitions

• Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
• Usage Data is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Cookies are small pieces of data stored on a user's device.
• Data Controller means a person who determines the purposes for which and the manner in which any personal data are processed. For the purpose of this Privacy Policy, we are the Data Controller of your data.
• Data Processor (or Service Provider) means any person who processes data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
• Data Subject is any living individual who is the subject of Personal Data.
• User is the individual using our Service, corresponding to the Data Subject.
• UK GDPR means the UK General Data Protection Regulation as retained in UK law by the European Union (Withdrawal) Act 2018, together with the Data Protection Act 2018.

2. What Data We Collect

When you use our website and complete our enquiry form, we collect:

• Personal identifiers: Full name, email address, phone number
• Company information: Company name (if applicable)
• Enquiry details: Finance type (e.g. bridging loan, development finance, non-consumer buy-to-let mortgage), property value, loan amount required, property type, intended timeline, development or investment experience, credit status, and other responses you provide during the enquiry process
• Opening eligibility answers: Your responses about property occupation and property investment, development or letting purpose. We use these before requesting contact details to confirm that the enquiry is within our property finance service.
• Cashback administration data: The cashback offer presented to your enquiry, its provisional eligibility status, and, where relevant, information needed to administer a qualifying cashback payment
• Written communications: Any information you provide when contacting us by email or through our contact form
• Technical data: IP address, browser type, and pages visited, collected automatically for security and service improvement purposes

3. Data Provided to and by Third Parties

We may also receive or use the following data in connection with providing our service:

• Data from persons that introduce you to us: for example brokers, finance providers, or other third parties who refer enquiries to us
• Publicly available information: for example, from Companies House or other information available online, where relevant to verifying an enquiry

4. Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to information that you voluntarily provide to us via our enquiry form, contact form, or other direct contact. We will not sell or rent this information to anyone.

We will use your information to respond to you regarding the reason you contacted us, and to match you with a specialist broker from our network. We will not share your information with any third party outside of our organisation, other than as necessary to fulfil your request — for example, to introduce you to a broker who can approach lenders regarding your finance requirements.

Where a cashback offer is presented, we also use the relevant enquiry information to register the offer, assess its eligibility and, if a transaction qualifies, support its administration. This is separate from any optional marketing activity.

5. How We Use Your Data

Property Broker Pro uses the data we collect for the following purposes:

• To match you with a specialist broker best suited to your finance requirements
• To share your contact details and enquiry information with the matched broker so they can contact you directly
• To send you a confirmation of your enquiry and follow-up communications relating to it
• To register, assess and administer a broker cashback offer where one is presented against your enquiry
• To provide and maintain our Service
• To notify you about changes to our Service
• To provide customer support
• To gather analysis and information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues
• To comply with applicable laws, regulations, and legal processes

6. Sharing Your Data with Broker Partners

By submitting your enquiry and providing your consent, you agree that we may share your personal data — including your name, email address, phone number, and all enquiry details — with a broker partner within our network. These broker partners will use your data solely for the purpose of contacting you to discuss your finance requirements and sourcing suitable products on your behalf.

Our broker partners are independent professionals who operate under their own privacy policies and regulatory obligations. We take reasonable steps to ensure that our broker partners handle your data responsibly and in accordance with applicable data protection laws. However, once your data has been shared with a broker partner, their use of your data is governed by their own privacy policy.

7. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

• Consent: You provide explicit consent when you tick the consent box and submit your enquiry, agreeing to be contacted by our broker partners
• Legitimate interests: We have a legitimate interest in operating our broker matching service, improving our platform, and ensuring the security of our systems
• Legal obligation: We may process data where required to comply with a legal obligation

8. Retention of Data

Property Broker Pro will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Enquiry data is typically retained for up to 24 months from the date of submission, after which it will be securely deleted or anonymised.

Property Broker Pro will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

9. Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your county, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United Kingdom and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Property Broker Pro will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy. No transfer of your Personal Data will take place to an organisation or country unless there are adequate controls in place including the security of your data and other personal information.

10. Disclosure of Data

Property Broker Pro may disclose your Personal Data in the good faith belief that such action is necessary to:

• Fulfil an introduction to a broker
• Comply with a legal obligation
• Protect and defend the rights or property of Property Broker Pro
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

11. Security of Data

We hold data electronically with password-protected systems and appropriate security software. Access to personal data is restricted to authorised personnel only. All data transmitted through our website is encrypted using SSL/TLS technology. When necessary, and on a regular basis, we dispose of or delete your data securely. We ensure that our employees, agents, and contractors are aware of their privacy and data security obligations.

The security of your data is important to us, but please remember that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

12. Tracking & Cookies

We use cookies on this website to provide you with a better user experience. We do this by placing a small text file on your device to track how you use the website, to record or log whether you have seen particular messages that we display, and to keep you logged into the website where applicable. Some cookies are required for the full functionality of this website.

Our website uses the following categories of cookies:

• Session Cookies: Required to operate our Service, including admin portal session management. These do not require your consent.
• Security Cookies: Used for security purposes.
• Analytics Cookies: We use Google Analytics (via gtag.js) to understand how visitors use our site. These cookies are only activated if you choose "Accept All" in our cookie consent banner.
• Advertising Cookies: We use Google Ads conversion tracking to measure the effectiveness of our advertising. These cookies are only activated with your consent.

When you first visit our website, a cookie consent banner will ask for your preferences. You may choose "Accept All" to enable analytics and advertising cookies, or "Essential Only" to decline them. You can change your preference at any time by clearing your browser's local storage for this site. We implement Google Consent Mode v2, which ensures that no analytics or advertising data is collected unless you have given consent. For more information on how Google processes data, see Google's Privacy Policy.

13. Service Providers

We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, or to assist us in analysing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use third-party Service Providers to monitor and analyse the use of our Service, including Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. You can opt out of having your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. For more information on the privacy practices of Google, please visit Google's Privacy & Terms page.

14. Links to Other Sites

This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

15. Your Individual Rights

Under the UK GDPR, your personal data is protected by the following rights:

• Right to be informed: You have the right to be informed about the collection and use of your personal data.
• Right of access: You have the right to access and receive a copy of your personal data and other supplementary information.
• Right to rectification: You have the right to have inaccurate personal data rectified, or completed if it is incomplete.
• Right to erasure: You have the right to have your personal data erased in certain circumstances.
• Right to restrict processing: You have the right to request the restriction or suppression of your personal data.
• Right to data portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
• Right to object: You have the right to object to the processing of your personal data in certain circumstances, including an absolute right to stop your data being used for direct marketing.
• Rights in relation to automated decision-making and profiling: You have the right to object to your data being used in an automated individual decision-making process (making a decision solely by automated means without any human involvement) and profiling (automated processing of personal data to evaluate certain things about an individual).

There may be reasons why we need to keep or use your data, but please tell us if you think we should not be processing your data. If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us at info@propertybrokerpro.co.uk.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

17. Queries and Complaints

If you send a query or complaint to us, we will use the personal information you provide (for example, your name and the name(s) of any other individuals involved) in order to process your query or complaint and respond to you.

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), which regulates the processing of personal data:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Email: casework@ico.org.uk
Website: ico.org.uk/global/contact-us

18. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Property Broker Pro (trading name of DMM Technologies Limited)
Phone: 0203 950 1810
Email: info@propertybrokerpro.co.uk
Website: www.propertybrokerpro.co.uk